Frequent Questions

We know checking into a hotel usually comes with questions. Consider this your pre-visit statement.

What time is check-in and check-out?
Can you accommodate an early or late check-in?
Do you offer breakfast?
How is your wireless internet?
Does the Vault Hotel have parking?
Do you allow pets?
Is the hotel non-smoking/vaping?
What is your cancellation policy?
Is the Vault Hotel wheelchair and ADA accessible?
Does the Vault Hotel have rollaway beds? Portable cribs?
How can I book a group reservation?
Do you have a pool, fitness center, spa, or restaurant?
Do you allow photography?
Does the Vault Hotel offer laundry services?
Does the Vault Hotel offer room service?
How do I book a space for a meeting?
How do I change my reservation?
I booked on another site, how do I change my reservation?
Do you have an airport shuttle service or taxi?
Who do I contact if I have a question about my bill or reservation?
I want to add a package to my room. How do I so after booking?
What forms of payment do you accept?
Do you offer AAA, USAA or any other discounts?
Do you have a waitlist?
What do I do if I did not receive an email confirmation?
How do I get to your hotel?